Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter
• Create an account on our website
• Communicate with us via email or phone
• Purchase our products or services

This information may include:

• Name and contact information (email address, postal address, telephone number)
• Business information (company name, job title, industry)
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Device identifiers and characteristics

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, maintain, and improve our products and services
• Communication: To respond to your inquiries, send updates, and provide customer support
• Marketing: To send you newsletters, promotional materials, and other information about our services (with your consent)
• Personalisation: To customise your experience and show relevant content
• Analytics: To understand how our website is used and improve its functionality
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorised access, and other security threats

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Our cookie policy provides detailed information about:

• Types of cookies we use (necessary, analytics, marketing)
• How cookies are used on our website
• How to manage your cookie preferences
• Third-party cookies and tracking

You can manage your cookie preferences through our cookie banner or by visiting our Cookie Policy page.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and website optimisation
• Customer support tools

Legal Requirements

We may disclose your information when required by law or in response to:

• Legal processes, court orders, or government requests
• Investigations of potential violations of our terms of service
• Situations involving potential threats to public safety
• Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity, subject to this privacy policy.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against:

• Unauthorised access, alteration, disclosure, or destruction
• Accidental loss or damage
• Malicious attacks and data breaches

Our security measures include:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Our retention periods are based on:

• The nature of the information collected
• The purposes for which it was collected
• Legal and regulatory requirements
• Our legitimate business interests

When we no longer need your personal information, we will securely delete or anonymise it.

Your Rights and Choices

Under applicable data protection laws, including the UK GDPR, you have the following rights:

Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, commonly used format

Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances

Processing Restrictions

• Object to processing of your personal information
• Request restriction of processing in certain situations

Marketing Communications

• Opt-out of marketing emails by clicking the unsubscribe link
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the relevant authorities
• Adequacy decisions recognising equivalent protection
• Certification schemes and codes of conduct

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt, or sooner when required by applicable law.